In these terms, “we” means Bulk, LLC (and “us” and “our” will be construed accordingly); and “you” means a visitor to our website or a customer of our services and products (and “your” will be construed accordingly).
3. ACCESSING OUR WEBSITE
4. YOUR ACCOUNT
5. ONLINE CONDUCT
You are responsible for the use of your Account and the submissions/contributions to our website that come from your Account. Your conduct and interaction with other Account holders should be guided by common sense, morals, and etiquette, Contributions must: Be accurate (where they state facts). Be genuinely held (where they state opinions). Comply with applicable law in the US and in any country from which they are posted. You must not: Contribute content or information, including files and media that infringe any copyright, trademark, patent, trade secret, or other proprietary rights of any person Contribute content or information that is harmful, illegal or disrespectful Contribute content or information, including files and images that display, link to or encourage the use of pornography, gambling or otherwise unlawful or unacceptable practices Use our pages and services in a way that can be deemed damaging to our website, yourself or any third party Take data from our website for your or third party databases or data harvests without our consent Contribute content or information that abuses, harasses, stalks, threatens, defames or otherwise violates the legal rights of others in any form Impersonate others Violate any applicable laws or regulations Please contact us if you feel you need to complain or report abuse. Please change your Steam password immediately if you think your account has been made available to a third party. These content standards apply to any material which you contribute to our website (“contributions”), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The rules apply to each part of any contribution as well as to its whole.
6. ORDER PROCESS
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order by the procedure detailed below. To enter into a contract to purchase products from us, you will need to take the following steps: if you are a new customer, you will need to create an account with Steam and log in; if you are an existing customer, you must enter your login with your Steam account information; once you are logged in, you must add enough balance for your purchase to your account; you will be transferred to the payment website of your choice (including but not limited to Braintree and Paypal), and the provider will handle your payment; you must add the product(s) you wish to purchase to your shopping cart, and then proceed to the checkout; once you have enough account balance, you must confirm your order and your consent to these terms of sale; we will then show you an initial acknowledgment; and once we have checked whether we can meet your order, we will send you an order confirmation (at which point your order will become a binding contract). We will not file a copy of these terms of sale explicitly concerning your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We, therefore, recommend that you print and retain a copy of these terms of sale for your records. The only language in which we provide these terms of sale is English. Before you place your order, you will have the opportunity of identifying whether you have made any errors by reviewing your order before you click ‘Pay.’ You may correct those errors before placing your order by returning to your cart.
7. PURCHASING OUR PRODUCTS
Our product range consists of computer games and software, which can only be downloaded digitally. Bulk.gg does not sell any physical products on CD-ROM or DVD-ROM discs. Please check that your computer meets the minimum System Requirements displayed on the relevant product page, before ordering that product. Certain games on our website can only be purchased if you satisfy the legal age requirement for that product. We are not allowed by law to supply these products to you if you do not meet these age requirements. If you are under the prescribed age for the product, please do not attempt to order these products through our website. Where applicable, upon purchasing a product you will be supplied with one serial key per product, allowing you to unlock and play that product on your computer. In some cases, we may provide you with one serial key to unlock and play several products. Upon completion of your order, a secure website link to redeem your serial key(s) at Bulk.gg will be emailed to you. By following that link and logging in to your Bulk.gg customer account, you will be able to access your product serial key(s) on your account’s “Order History” page. PLEASE NOTE THAT TO INSTALL THE PRODUCT, SERIAL KEYS WILL REQUIRE ACCESS TO THE RELEVANT THIRD PARTY PLATFORM SUCH AS STEAM, ORIGIN, UPLAY, ROCKSTAR, ELDER SCROLLS ONLINE, ARC, etc. All products which are purchased via our website and redeemed via third-party platforms are subject to license terms covered by their terms of service. By downloading and using a product, you agree to their license terms. Exploiting the products for any commercial purpose is strictly prohibited. By purchasing our products, you agree that they are FOR YOUR OWN PERSONAL, NON-COMMERCIAL USE ONLY.
8. PRICES AND PAYMENT
Prices for products are quoted on our website. While we do our best to ensure accuracy, it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product. Bulk.gg is owned and operated by Bulk, LLC in the United States of America. Therefore all prices on the website include value-added taxes where applicable. Our website will monitor your device’s IP address to detect your geographical location and enable us to display the correct product pricing for your region. Prices for products are liable to change at any time, but changes will not affect contracts which have come into force. Payment must be made before the submission of your order. We may withhold the products and cancel the contract between us if your account balance is not received from you in full in cleared funds. Payment for all products must be made by account balance with any method detailed on the website from time to time. If you dispute any payment made to us, you must contact us immediately and provide full details of your claim. If you submit an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within seven days following the date of the charge-back: an amount equal to the amount of the charge-back; all third party expenses incurred by us with the chargeback (including charges made by our or your bank or payment processor or card issuer); all our reasonable costs, losses, and expenses incurred in recovering the amounts referred to in this paragraph (including without limitation legal fees and debt collection fees). Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other chargebacks, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination. For the avoidance of doubt, if you fail to recognize or fail to remember the source of an entry on your card statement or other financial statements, and make a chargeback. As a result, this will constitute an unjustified chargeback.
9. YOUR WARRANTIES
You warrant to us that: you are legally capable of entering into binding contracts, and you have full authority, power, and capacity to agree to these terms of sale; the information provided in your order is accurate and complete; you will be able to accept delivery of the products; you satisfy the legal age requirement for any product you purchase; when providing payment information (including PIN, Key or account information) that you have the authority to authorize our chosen third-party payment processors to process your payment
10. DIGITAL DELIVERY POLICY
All Bulk.gg products can only be downloaded digitally. We will arrange for a web link to be delivered to the email address indicated in your order. Clicking on this link will allow you to retrieve your digital product from the Bulk.gg website. Immediately after a successful purchase, your serial keys can also be viewed on Bulk.gg by logging in and selecting “Account” and accessing “Order History.” Please ensure that you access and redeem all your purchased serial keys as soon as possible after purchase. To avoid unnecessary strain on our e-commerce systems, we reserve the right to clear all purchased serial keys from our e-commerce platform after 180 days of their purchase, regardless of whether the affected serial keys have been revealed or redeemed by you. If you have already redeemed keys which were deleted from your customer account, your continued usage of the associated products via third-party platforms will be unaffected by this.
11. RISK AND OWNERSHIP
Ownership of the products will only pass to you upon the later of digital delivery of the product serial keys and receipt by us of full payment of all sums due in respect of the products (including delivery charges). We will be entitled to recover payment for the products even where ownership has not passed to you.
12. REFUND POLICY
Certain restrictions apply to digital products sold through our website. Refunds will not be issued due to your dissatisfaction with the product or if your computer does not meet the minimum Product requirements. If you feel you qualify for a refund, please contact Bulk.gg Customer Service: support@Bulk.gg NO REFUNDS WILL BE OFFERED FOR TITLES WHERE THE SERIAL KEY HAS BEEN DISCLOSED TO YOU ON OUR WEBSITE OR SENT BY E-MAIL. ALL SUCH SALES ARE FINAL UNLESS IT CAN BE VERIFIED AND PROVED THAT THE SERIAL KEY IS FAULTY. Refunds or credits will be issued solely at the discretion of Bulk.gg. Refunds may be offered if all the following conditions are met: The game has not been activated or downloaded. The time of your request for refund/credit is no more than 14 days from time of purchase. Steam, Elder Scrolls Online or other platforms required to access the product have not withdrawn the product from their online catalog within 14 days of your purchase. We find your request reasonable due to special circumstances. EU Customers If you reside in the European Union and you purchase a Product, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may apply, and you may have the right to withdraw from your purchase within fourteen calendar days, commencing on the day after the date of purchase (the "Cooling Off Period"). You will lose your right of withdrawal if you start downloading your product, or if the performance of our services has begun (such as if the Product activation key has been disclosed to you), before the end of the Cooling Off Period. To withdraw from your purchase within the Cooling Off Period, please contact Customer Service: support@Bulk.gg. UK Customers If you reside in the United Kingdom and you purchase a product then the Consumer Rights Act 2015 may apply, and you may have the right to a refund or replacement if a game is found to be faulty within 30 days of purchase. If you believe this to be the case, please contact Bulk.gg Customer Service:support@Bulk.gg
13. STATUTORY RIGHTS
Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any verifiable defective product we sell to you.
14. GENERAL TERMS
15. THIRD PARTY WEBSITES
From time to time our website may include hyperlinks to other websites owned and operated by third parties. We have no control over the contents of third party websites, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
All content, graphics, text, and other intellectual property and elements incorporated into our website are our property and the property of our partners. This property is protected by international copyright, trademark and other laws. Our website and its content may not be copied, reproduced, changed, disassembled, decompiled, distributed in any or used in any way (other than as expressly provided by these terms) without our written consent.
Bulk.gg and our logo are trademarks which belong to us. We do not permit the use of these trademarks, and such use may constitute an infringement of our rights. The other registered and unregistered trademarks or service marks on our website are the property of their respective owners. Unless stated otherwise, we do not endorse and are not affiliated with any of the holders of any such rights, and as such we cannot grant any license to exercise such rights.
Whenever you make use of a feature that allows you to upload content to our website, or to make contact with other users of our website, you must comply with the content standards set out at section 5 above (Online Conduct). You warrant that any such Contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. That means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. Any content you upload to our website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but by contributing your content to our website, you are deemed to have granted us a limited license to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next section (Rights your license). We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights or their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our website. We have the right to remove any posting you make on our website if, in our opinion, your post does not comply with the content standards set out in section 5 above (Online Conduct). The views expressed by other users on our website do not represent our views or values. You are solely responsible for securing and backing up your content.
19. RIGHTS YOU LICENCE
If you submit any “Content” of any type, including forum posts, commentary, ideas or suggestions whether or not solicited you are deemed to grant us a license to use, modify and delete such content for whatever purposes we see as fit, without your express permission, and no royalties will be paid. Also, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of and display the content in connection with the service we provide and to promote our website. You must ensure that you are the owner or creator of such content or have received permission from the owner or creator to submit it to us.
Access and use of our website are at your own risk. To the extent permitted by law, the website is provided on an "as is" and "as available" basis. No representations, warranties or conditions of any kind are provided with our website, even if they may be implied in other areas of our website. We do not guarantee error-free, virus-free or secure operation and access to our website. We encourage all purchases to be downloaded and backed up immediately by you. We do not give any guarantee that your purchases will be available for download permanently. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR OUR PROVIDERS WILL EVER BE LIABLE TO YOU IN ANY WAY FOR LOSS OR DAMAGE OF ANY KIND RESULTING FROM THE USE OR INABILITY TO USE OUR WEBSITE, SERVICES, AND /OR YOUR ACCOUNT, AND/OR ACCESS TO STEAM, ELDER SCROLLS ONLINE OR OTHER PLATFORMS REQUIRED TO ACCESS THE PRODUCT INCLUDING, BUT NOT LIMITED TO, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES.
21. LIABILITY EXCLUSIONS
Our providers and we will never be liable to you or any other person for indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to the website, our services or these conditions of use, including but not limited to loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other method of law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by us or any person for whom we are responsible, and even if we have been advised of the possibility of such loss or damage being incurred.
22. WARRANTY EXCLUSIONS AND LIMITATIONS
To the extent permitted by law, we exclude all implied warranties concerning the supply of any goods or services through the website. To the extent permitted by law, we limit our liability for the breach of any warranty to, at our option, a refund, the resupply of the relevant good or service, or the payment of the cost of the replenishment of the good or service. Subject to our obligations in relation to a breach of such a warranty, to the extent permitted by law our total aggregate liability for all loss or damage arising out of this agreement or the relationship contemplated by it is limited to the total amount of all fees received from you to us in the first twelve months following the commencement of this agreement.
23. TERM & TERMINATION
Both you and us have the right to terminate or cancel your user account at any time. You may request your account be terminated by contacting us. We may remove your account if it receives a request with it, and that request complies with all verification processes that we have in place. If your account is terminated or canceled by us for a violation of these terms or improper or illegal activity, no refund, including any fees, will be granted.
24. ABOUT US
The full name of our company is Bulk, LLC. We are registered in the United States of America. If you require help, you can contact us via our Customer Support site, https://bulk.gg/support